Refund Policy

RETURNS

I accept returns for a full refund (less shipping) within 7 days of delivery date.
Please note, I cannot offer refunds on shipping costs or digital products.

To be eligible for a return, your item must be unused and in the same condition that you received it. Please add tracking when shipping an item back to me. I cannot be responsible for lost returns. Once I receive the item back and verify the condition, I will contact you and issue your refund within 3 business days.

LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact me at hello@toritornado.com.

SHIPPING
To return your product, please remember to include tracking/delivery confirmation (and insurance, as desired). Please mail your return to:

Tori Tornado
PO BOX 521

CONWAY, WA 98238

You will be responsible for paying for your own shipping costs for returning your item if the return is not due to an error on my part. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it will take for your exchanged product to reach you may vary.